How payment works
houseclearance.co is a carrier network: you get a price estimate, post the job, and compare quotes from independent carriers. When you accept a quote, you're agreeing a price with that carrier for the clearance work. In the current model, payment is expected to happen between you and the carrier once the job is accepted and carried out - not upfront to houseclearance.co directly - unless and until a payment processor is integrated into the platform to handle payment centrally.
No specific payment provider is confirmed or integrated yet - this page will be updated with the actual provider and payment flow once that decision is finalised. We are not naming a processor here because none has been confirmed.
What this means for you today
Today, no real payments are processed anywhere on this site - the price estimate and job-post forms don't collect card details or take any payment. Getting an estimate and posting a job costs nothing and involves no payment information at this stage.
General web security practices
Once live, we intend for any pages that handle personal or payment information to be served over HTTPS, so data in transit is encrypted. houseclearance.co does not intend to store card details on its own systems - if a payment processor is integrated, card handling would go through that processor's own secure systems rather than being stored on houseclearance.co's servers, which is the standard, safer approach for a platform of this kind rather than building custom card storage.
Fraud and dispute reporting
If you believe you've been asked to pay outside of the normal accepted-quote process, asked for payment in a way that seems unusual for a legitimate carrier, or you have a dispute about a charge once payment processing is live, this should be reported so it can be looked into. See the dispute process in the Terms and Conditions for how to raise this. A dedicated fraud-reporting contact will be published here once finalised.
Frequently asked questions
Do I pay houseclearance.co directly?
Not currently. Payment is expected to be agreed and made between you and the carrier whose quote you accept, unless a platform payment processor is introduced - no provider has been confirmed yet, as noted above.
Is my card information stored on this site?
No. This site doesn't collect card details at all, and even once payment processing is added, the intention is to route card handling through a payment processor rather than storing card data on houseclearance.co's own systems.
What if a carrier asks me to pay in an unusual way?
Treat that as a warning sign and report it using the dispute process linked above. A legitimate carrier shouldn't need to ask for payment outside of a normal, traceable method.